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Don’t know what to get the theatre-lover in your life? The all-new Gift Card is the easiest, most flexible way to give the gift of theatre tickets.

Gift Cards are available in any amount from $25 to $500 and may be redeemed for tickets to shows sells -- online, by phone, and in person at the box office.

Choose to have your Gift Card sent to your mailing address, or select a personalized E-Gift Card – perfect for that last-minute gift!

How to Purchase a Gift Card
  • Gift Cards can be purchased online at or by calling us at 212-239-6200. They are also available at the box offices of participating venues.
  • Gift Cards are available in any dollar amount from $25 to $500. You will be asked to specify your desired amount when ordering. Only one Gift Card may be purchased online at a time; for multiple cards, please call 212-239-6200 or 800-447-7400.
  • Gift Cards are sent to the buyer via standard mail, unless a faster shipment method is selected. For fastest delivery, E-Gift Cards are sent to the buyer’s e-mail address within 72 hours of the day of purchase. Gift Cards are subject to handling fees.
  • There is a 3 day delay on sending out virtual and physical gift cards.
  • Gift cards are not accepted for events at the Citi Performing Arts Center and Eisenhower Hall, or any restaurant sold through Telecharge. Gift cards may not be applied towards group ticket purchases via Telecharge Group Sales.

First, locate the 15-digit Gift Card Number on the back of your card or on the main portion of the E-Gift Card. Be sure to keep a record of your Gift Card Number in case of loss or theft. There are three ways Gift Cards may be used to purchase tickets:

  • Online: Start shopping on and enter your gift card number upon checkout.
  • By Phone: Call 212-239-6200 or 800-447-7400 and provide your gift card number to your sales representative.
  • In Person: Go to a participating venue box office and present this card when asked for payment.

If a Gift Card is lost, stolen, deleted, not received, or if you are having trouble redeeming your Gift Card, please contact Customer Service (Monday-Saturday 9am-9pm EST, Sunday 9am-6pm EST):

  • Inside the NY metro area 212-239-2969
  • Outside the NY metro area 888-268-2020
  • Via e-mail at

Terms and Conditions Gift Cards are issued by The Shubert Organization Inc. and are redeemable for tickets to shows and events at participating venues*. See for current listings. Cards may not be used for payment on any credit card account, to purchase another gift card, or toward previously purchased tickets. Cards cannot be redeemed for cash unless required by law.

The amount on the gift card constitutes the value at time of purchase. Purchases are deducted from the gift card balance. If an order exceeds the amount on the gift card, the balance must be paid with a credit card or other available payment method.

If a card is lost, stolen, or destroyed, will replace it if you provide the card number. Replacement card will be issued for the amount shown on’s records at the time the report of loss, theft, unauthorized use or destruction is received. Use of card constitutes acceptance of these terms and conditions.

Expiration Dates and Governing Law. Telecharge gift cards have no expiration date, subject to applicable State law. We use your billing address to determine what state law applies. Currently, certain states require that unredeemed balances escheat to them after a period of years. For example, if you purchase the gift card using a New York billing address, New York law will apply and any unredeemed balance will escheat to New York State five years after the date of purchase.

PLEASE RECORD YOUR CARD NUMBER IN CASE YOU NEED TO REQUEST A REPLACEMENT CARD. To check your available balance, use the link on this page or call 888-303-1175.

*Not accepted for events at the Citi Performing Arts Center and Eisenhower Hall, or any restaurant sold through

Check Balance

To check the balance on your Gift Card or Virtual Gift Card, just enter your Card #. This number is displayed on the back of your Gift Card or on your Virtual Gift Card that was emailed to you.


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